Terms & Conditions

1. Service Provider

Alpina Travels is operated by Pau Gallardo Campos, an individual travel curator based in Zurich, Switzerland. Email: hello@alpinatravels.com.

2. Booking and Contract

A binding contract is formed when you complete the online booking process and payment is confirmed. You will receive a booking confirmation email with your reference number within 24 hours.

Bookings can be made by any person aged 18 or over. The person making the booking accepts these terms on behalf of all travellers in the group.

3. Pricing

All prices are quoted in Euros (EUR) unless otherwise stated. Prices are per group total as displayed at the time of booking. Prices include the services listed under "What's included" for each trip. Flights, travel insurance, visas and personal expenses are not included unless explicitly stated.

Prices may be updated at any time before your booking is confirmed. Once confirmed, your price is fixed.

4. Payment

A CHF 500 non-refundable deposit is required at the time of booking to confirm your reservation. The remaining balance is due 60 days before your departure date. We will send you a payment link for the balance. Payments are processed securely by Stripe (card) or PayPal. No card data is stored by Alpina Travels.

5. Cancellation by You

You may cancel your booking by emailing hello@alpinatravels.com. The cancellation date is the date we receive your written notice. The following charges apply:

• 91 days or more before departure: Deposit forfeited (CHF 500)
• 60–90 days before departure: 50% of total trip cost
• 30–59 days before departure: 75% of total trip cost
• 29 days or fewer before departure: 100% — no refund

Where a partial refund applies, it will be processed within 14 days to the original payment method. Full cancellation policy at alpinatravels.com/cancellation.

6. Cancellation by Alpina Travels

In the unlikely event that a trip must be cancelled due to circumstances beyond our control (force majeure, supplier failure, safety concerns), we will offer a full refund or alternative dates. We are not liable for additional costs such as flights or visas.

7. Amendments

Requests to change travel dates, group size or other trip details are subject to availability and an amendment fee of EUR 75 per change. Amendments must be requested at least 30 days before departure.

8. Travel Insurance

We strongly recommend that all travellers purchase comprehensive travel insurance covering cancellation, medical expenses, and personal liability. Alpina Travels does not provide insurance.

9. Our Responsibility

Alpina Travels acts as a travel organiser. We work with third-party accommodation, transport and activity providers. While we select partners carefully, we cannot be held liable for the acts or omissions of third-party suppliers, unforeseen events, or circumstances outside our control.

Our total liability to you in respect of any booking shall not exceed the total price paid for that booking.

10. Complaints

If you have a complaint, please contact us at hello@alpinatravels.com. We will respond within 5 business days and aim to resolve all complaints fairly.

11. Governing Law

These Terms are governed by Swiss law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.